DropSpot

Support

For DropSpot: Food Drops and DropSpot: Drivers.

Contact us

Email hello@originalfunction.com or call (973) 970-3862. Include the phone number you sign in with and which app you use.

For anything about a specific order, such as a missing item, a price or a pickup time, message your driver in the group chat first. They shop and hand off every order, so they can fix it fastest.

Families

How do I join a group?

DropSpot groups are private. Open the link your driver sent on your phone. An invite link and a link to a drop both work. It opens DropSpot: Food Drops, where you sign in with your phone number. Some groups let you in right away; in others, the driver approves you first. Then you can order from their drops.

If you don't have the app yet, get it here, then open the link again.

My sign-in code didn't arrive

Codes come by text message and can take a minute. Check that the number is right, including the area code, then tap to send a new code.

Each number can request 10 codes a day. If you've reached that or still get nothing, email us from the address above.

How do I change or cancel an order?

Open the order in the app. You can change or cancel it until the drop's orders close. After that, your driver has started buying, so message them in the group chat.

How do I pay?

You pay your driver directly, in cash or with Venmo, Zelle or WeChat Pay, whichever they accept. The app shows their payment details and whether your order is marked paid.

What happens at pickup?

Go to the stop you chose during its pickup window. Open your order and show the QR code; the driver scans it and hands you your bag. You get a notification when the driver arrives at your stop.

I missed my pickup

If you don't come to your stop, the driver can mark your order as a no-show. Message them in the group chat to arrange something else.

How do I report or block someone?

Long-press a message in group chat or a direct message, or a person, then choose Report or Block. We review every report, usually within 24 hours, and remove content and accounts that break the Terms of Use. Blocked people can't message you and you won't see their chat messages; unblock them under You (Food Drops) or Group (Drivers) → Blocked people.

Drivers

How do I start running drops?

Download DropSpot: Drivers, sign in with your phone number, and create your group. Add the stores you shop and their items, set up a drop with your stops and close time, then share the invite link with families.

How do I add a store's menu?

In a store, choose Import a menu. Paste a price list (one item per line with its price), or add a photo or PDF of the menu, or the address of the menu's web page. Check each row before applying it; anything the app couldn't read is flagged.

What happens if I cancel a drop?

Every member with an order is told, and their orders are cancelled.

Who can join my group?

Only people with your invite link, and only after you approve them. You can remove a member at any time from Group.

Does DropSpot charge drivers?

DropSpot will charge drivers a fee of $3 per drop, or a monthly plan. While DropSpot is in its early test, nothing is charged; the app shows the fee for each drop so you know what it will be.

Your account

How do I delete my account?

In the app: in DropSpot: Food Drops, go to You → Delete account. In DropSpot: Drivers, go to Group → Delete account. Deleting happens right away and can't be undone.

If the app says you can't delete yet: drivers need to finish or cancel any drop that's taking orders, being shopped or being delivered. Members need to pick up any order that's past its deadline first. Orders in drops that are still taking orders are cancelled for you.

If you can't sign in, email hello@originalfunction.com with the phone number on the account. We'll confirm by text to that number, then delete it.

Our privacy policy explains what's deleted and what's kept.

How do I change my name?

Open You in DropSpot: Food Drops to change your name and dietary notes.

How do I turn notifications on or off?

DropSpot sends notifications when a drop opens, orders are about to close, your driver arrives, your order is handed off, a payment is recorded, and for new messages. Turn them on or off in iPhone Settings → Notifications → DropSpot. Everything also appears in the app's Updates list.